[Remote] Epic Analyst III

Note: The job is a remote job and is open to candidates in USA. DaVita Kidney Care is a leading provider in nephrology services, and they are seeking an Epic Analyst III to build and support Epic modules for nephrology practices. The role involves resolving incidents, providing implementation support, and managing upgrades and enhancements for the Epic CKD product.

Responsibilities

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Management of workqueues and error queues
• Documenting and migrating build
• Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Implementation support for new practices and new modules
• Documenting and migrating build
• Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
• Engaging with third parties to define, build, test, and troubleshoot integrated workflows
• Support Epic upgrades in assessing needs, completing build, testing, and build
• Work in Nova, Orion, Asana, and other tools to document build steps and statuses
• Work with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build
• Mentoring and training of other Epic team members

Skills

• 6-8 years of experience
• Bachelor's degree
• Epic Community Connect
• Nephrology and kidney care
• Project management
• Epic tools such as Orion, Nova, and Sherlock
• Microsoft Office products
• Two or more of the following Epic Build Certification(s): Cadence, Prelude, Real Time Eligibility, Referrals, EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity, Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier, Security, Reporting Workbench
• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position

Benefits

• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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