[Remote] Strategic Account Manager

Note: The job is a remote job and is open to candidates in USA. Dizzion is a leading provider of high-performance managed Desktop as a Service (DaaS) to the global remote workforce. They are seeking a driven and customer-focused Account Manager to own and grow relationships across their customer base, ensuring customer retention and identifying opportunities for expansion.

Responsibilities

• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts
• Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers
• Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success
• Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate
• Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes
• Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership
• Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals
• Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status
• Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically
• Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts
• Map customer organizations to uncover additional stakeholders, departments, and use cases
• Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value
• Support contract negotiations and expansion discussions to drive revenue growth and customer value
• Act as the internal advocate and coordinator for assigned customers
• Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience
• Facilitate communication between customers and internal stakeholders to ensure alignment and accountability
• Surface customer feedback and market insights to inform product and service improvements
• Help customers define, track, and communicate the business value of their Dizzion investment
• Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders
• Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention
• Support customer reference, case study, and advocacy programs where appropriate

Skills

• Proven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environment
• Deep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactively
• Strong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisions
• Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships
• Technical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiences
• Excellent communication, presentation, and organizational skills
• Experience supporting enterprise customers in healthcare, financial services, insurance, contact center, or BPO industries
• Familiarity with Salesforce, Gainsight, HubSpot, or similar CRM and customer success platforms
• Experience conducting executive business reviews and strategic account planning sessions
• Understanding of cloud technologies, virtual desktop environments, or end-user computing solutions
• Experience working in a high-growth technology company

Benefits

• Comprehensive medical (including telehealth), dental and vision plans
• Employee assistance program
• Employer paid basic life insurance and AD&D
• 401(k) retirement plan
• Flexible paid time off, work hard and take time when you need it
• Generous holiday schedule
• Voluntary short and long-term disability
• Awesome coworkers!

Company Overview