[Remote] Director of Growth Operations

Note: The job is a remote job and is open to candidates in USA. Drug Hunter™ is an essential drug discovery intelligence platform for industry R&D innovators. The Director of Growth Operations is responsible for building, scaling, and optimizing systems and processes that drive the company's commercial growth, focusing on CRM architecture and data governance.

Responsibilities

• Own the end-to-end HubSpot environment — including architecture, configuration, workflows, lifecycle stage design, and system administration — as the organization’s primary commercial system of record
• Lead a comprehensive assessment of the current CRM state and develop a prioritized 30/60/90-day roadmap for remediation, optimization, and long-term scalability including any integration of existing tools and systems required
• Design and enforce data governance standards including rules for contact and company data quality, deduplication, ownership attribution, and lifecycle management across tens of thousands of records
• Implement preventive controls, validation rules, and automated workflows to sustain data quality and prevent regression over time
• Build and maintain CRM health metrics and dashboards that provide ongoing visibility into data integrity and system performance
• Develop and execute a systematic approach to cleaning, validating, and standardizing company and contact records at scale
• Define and implement governance policies that enforce data consistency across teams, including rules for record creation, field population, lifecycle transitions, and ownership
• Establish a framework of data quality KPIs — including duplicate rates, field completion, stage accuracy, and ownership coverage — and report on them regularly
• Partner with Sales, Marketing, and IRR to build habits and accountability structures that sustain clean data over time
• Operationalize nuanced territory segmentation and account assignment rules within HubSpot, replacing inconsistent manual processes with automated, auditable workflows
• Partner with Sales and Marketing leadership to define segmentation logic, ownership criteria, and routing rules; document assumptions and maintain them as the business evolves
• Build account assignment and routing automations that reduce manual effort, improve consistency, and support accurate attribution across the commercial funnel
• Maintain clear, accessible documentation of all territory and segmentation frameworks across teams
• Design a data orchestration strategy that connects HubSpot, SendGrid, Mixpanel, Looker, Clerk, and UserPilot to provide the Growth organization with a coherent, actionable view of customer behavior and commercial performance
• Define a pragmatic path to a single source of truth for commercial metrics, accounting for the current absence of centralized data infrastructure and near-term IT constraints
• Enable Marketing to experiment and optimize communications based on behavioral, engagement, and lifecycle data drawn from across the stack
• Surface actionable intelligence across targeting, conversion, retention, and expansion opportunities to support data-driven growth decisions
• Build the operational connective tissue between Sales Hub and Marketing Hub to improve attribution, funnel visibility, and cross-functional handoff workflows
• Design and implement shared lifecycle stages, lead routing logic, and SLA frameworks that align Sales, Marketing, and IRR around a common view of the customer journey
• Drive operational cohesion across the Growth organization through consistent processes, shared metrics, and integrated tooling
• Leverage Marketing Hub as a platform for delivering a holistic view of commercial performance, customer engagement, and pipeline health
• Build ARR, GRR, and NRR reporting frameworks within HubSpot, transitioning performance reporting from gross contract value metrics to recurring revenue-based views
• Partner with Finance to align on definitions, reconcile reporting discrepancies, and establish HubSpot as the trusted source of commercial truth
• Design leadership dashboards that provide real-time visibility into pipeline, forecast, and recurring revenue KPIs
• Define and socialize the core commercial KPI framework — including leading and lagging indicators — to support consistent decision-making across functions
• Develop and execute a change management strategy for CRM process improvements that balances implementation speed with operational integrity
• Build enablement materials, training programs, and process documentation that support consistent CRM usage and adoption across Sales, Marketing, and IRR
• Communicate roadmap priorities, initiative progress, and operational outcomes clearly to leadership — positioning Growth Operations as a strategic, trusted partner
• Establish feedback loops with commercial teams to continuously refine processes and tooling based on real-world usage

Skills

• 8+ years of experience in Revenue Operations, Growth Operations, Sales Operations, or a related field, with at least 2–3 years in a leadership or senior individual contributor capacity
• Deep, hands-on expertise in HubSpot (Sales Hub and Marketing Hub) — including architecture, administration, workflow design, lifecycle management, and reporting
• Demonstrated experience designing data orchestration strategies across multi-platform commercial stacks (e.g., Mixpanel, Looker, SendGrid, Clerk, UserPilot, or similar)
• Proven track record of driving CRM transformation and organizational adoption in fast-moving, commercially oriented environments
• Experience building ARR/MRR/GRR/NRR reporting frameworks and partnering with Finance to establish CRM data as a financial source of truth
• Strong analytical and problem-solving skills with a high degree of precision, structured thinking, and attention to detail
• Excellent written and verbal communication skills — able to translate complex operational systems into clear priorities and narratives for cross-functional leadership
• Comfortable leading change management across Sales, Marketing, and Customer Success teams in a high-autonomy, fast-paced environment

Company Overview