[Remote] Customer Success Specialist (LegalTech)

Note: The job is a remote job and is open to candidates in USA. Codekeeper is a LegalTech company focused on enhancing customer communications, technical support, and legal drafting/review. They are seeking a Customer Success Specialist to manage customer success and satisfaction, ensuring clients achieve their desired outcomes using their product or service.

Responsibilities

• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side
• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat
• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them
• As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client

Skills

• Familiarity with LegalTech concepts
• Prior experience in customer success or similar role
• Proficiency in drafting legal documents
• Exposure to working with diverse companies of varying sizes and industries
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference

Company Overview