[Remote] Field Service Engineer I
Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global leader in serving science, and they are seeking a Field Service Engineer I to join their team. This entry-level role involves installation, maintenance, and troubleshooting of analytical and laboratory instrumentation, providing exceptional customer support while developing technical expertise.
Responsibilities
- Perform onsite installation, basic repairs, preventive maintenance, calibrations, updates, and operational qualifications on analytical and laboratory instrumentation
- Troubleshoot mechanical, electrical, vacuum, software, and networking-related issues with support from senior engineers and technical support when needed
- Respond to customer service requests in a timely and professional manner
- Document all service activities, repairs, parts usage, and customer interactions within company service systems
- Maintain regular communication with customers regarding service schedules, system status, and repair updates
- Support customer operator training on instrument operation, maintenance, and best practices
- Assist senior Field Service Engineers during complex installations, escalations, and large customer projects
- Manage and maintain assigned company tools, test equipment, service inventory, and car stock
- Travel daily within assigned territory to customer laboratories, research facilities, manufacturing sites, and universities
- Participate in technical training programs, certifications, and self-study to build product knowledge and technical competency
- Collaborate with Technical Support, Applications, Sales, Engineering, and fellow service engineers to resolve customer issues
- Follow all company safety procedures and laboratory compliance requirements while working with high-voltage systems, chemicals, and scientific equipment
- Support flexible scheduling and occasional emergency service coverage based on customer and business needs
- Perform additional duties as assigned
Skills
- Bachelor's degree in Engineering, Electronics, Mechanical Engineering, Biomedical Engineering, Physics, Chemistry, Biology, Computer Science, or related technical/scientific field
- No prior field service experience required; internship, co-op, military technical training, or laboratory instrumentation experience preferred
- Basic understanding of electronics, mechanics, vacuum systems, and computer hardware/software troubleshooting
- Strong problem-solving and analytical skills
- Excellent customer service and communication abilities
- Ability to read and interpret technical documentation, schematics, and engineering drawings
- Proficiency with Windows operating systems, Microsoft Office, and basic networking concepts
- Strong organizational and time management skills
- Ability to work independently while also collaborating effectively with team members
- Valid driver's license required
- Ability to travel frequently within assigned territory (50–75%)
- Experience working with analytical instrumentation, laboratory equipment, or scientific environments
- Exposure to cleanroom, semiconductor, clinical, diagnostics, or research laboratory environments
- Familiarity with high-voltage electronics, vacuum systems, spectroscopy, chromatography, microscopy, or imaging systems
- Additional language proficiency is beneficial
- Located near Frederick, MD preferred
Benefits
- Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship