[Remote] Manager, National Account Management

Note: The job is a remote job and is open to candidates in USA. Pandora is the world's largest jewellery brand, known for empowering self-expression through its beautiful products. The National Account Manager is responsible for leading the strategic partnership with Macy's to drive retail sell-out and brand penetration, developing and executing strategies to enhance consumer demand and ensure exceptional customer experiences.

Responsibilities

• Develop comprehensive, Macy’s-specific growth plans in partnership with Divisional Sales Managers, aligned to the broader divisional strategy, with a primary focus on driving retail sell-out, brand penetration, and long-term sustainability
• Serve as a strategic advisor to Macy’s field and account leadership, shaping and executing clienteling strategies (including My Client utilization), localized event programs, product launch execution, and training initiatives that drive consumer demand and conversion
• Actively collaborate with internal and external stakeholders to drive adoption of best practices, identify scalable opportunities, and define optimal solutions for sharing across the Macy’s network and broader organization
• Maintain a deep understanding of the Macy’s customer, regional market dynamics, and competitive landscape, translating insights into actionable strategies and communicating trends and opportunities to leadership
• Develop sales forecasts and go-forward strategies based on current performance, anticipated customer needs, and identified growth opportunities
• Service and grow the Macy’s partnership through effective selling presentations, utilization of support services, and ongoing business and brand consultation
• Work cross-functionally with Sales, Marketing, Category Management, Merchandising, and Wholesale partners to align on priorities and accelerate retail and wholesale objectives
• Identify and pursue opportunities for strategic expansion within the Macy’s network, including new formats, elevated presentations, assortment evolution, and pilot initiatives
• Deliver against revenue, retail comp growth, KPI, and P&L targets

Skills

• Bachelor's degree in finance, sales management, business economics, or marketing
• 8-10 yrs professional experience in wholesale or retail sales organizations, ideally with Department Stores or National Accounts
• Experience working in a global matrix organization and capacity to contribute to globally networked projects
• Experience with issue management, preferably from a consumer-oriented business
• Expertise in data analysis tools and software (e.g., SQL, PowerBI, Advanced Excel)
• Familiarity with internal project management platforms and tools
• Analytical skills to evaluate process effectiveness and drive improvements
• Fluency in English (additional languages are a plus)
• Account Management: Expertise in managing key accounts and building long-term relationships with national clients
• Sales Strategy Development: Ability to develop and implement sales plans tailored to national retail and wholesale markets
• Negotiation Skills: Proficiency in negotiating contracts, pricing, and terms with large-scale clients
• Business Analysis: Skill in analysing sales data, market trends, and competitor activity to make informed decisions
• Retail & Wholesale Knowledge: Understanding the dynamics of retail and wholesale distribution, including supply chain, inventory management, and merchandising
• Forecasting and Budgeting: Experience in creating sales forecasts and managing budgets effectively

Benefits

• Base and bonus
• A 401K plan to help you secure your financial future
• Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D
• Anniversary gift cards
• Recognition program
• Product discounts!
• Learning and development programs
• Continuous feedback
• LinkedIn learning
• Tuition reimbursement
• PTO Package including: Vacation, Personal, Sick, Celebration days and Paid Holidays

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