[Remote] Senior Account Manager
Note: The job is a remote job and is open to candidates in USA. Muck Rack is the leading SaaS platform for public relations and communications professionals, focused on enabling organizations to build trust and demonstrate the value of earned media. They are seeking a Senior Account Manager to drive expansion revenue by identifying and closing cross-sell and upsell opportunities within existing accounts, collaborating with Customer Success to enhance customer relationships.
Responsibilities
- Build and close a pipeline of expansion opportunities across existing Enterprise customers
- Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
- Prospect into the existing customer base through outbound outreach and internal referrals
- Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
- Accurately forecast monthly and quarterly expansion bookings
- Own account and territory planning in partnership with your CSM pod
- Drive pipeline creation, conversion, and deal progression across expansion opportunities
- Collaborate cross-functionally to ensure alignment across sales and customer success
Skills
- 5-8 years experience in sales or account management roles working with Enterprise accounts
- Proven experience owning a revenue target and closing deals
- Experience managing pipeline and forecasting revenue
- Strong prospecting and outbound sales skills
- Experience selling into existing customer accounts preferred
- Experience selling PR, media intelligence, or related solutions required for Enterprise roles
- Background in SaaS, MarTech, or related industries
- Strong communication and relationship-building skills
- Ability to operate in a fast-paced, distributed environment
- Alignment with Muck Rack's core values: Customer Devotion, Resilience, Transparency, Ownership
- Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery
- Experience selling into existing customer accounts
Benefits
- Total compensation for this role consists of base salary & variable commission.
- We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
- For all other countries, we have competitive pay bands based on market standards.
- Remote Work, Forever
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
- Transparent & Fair Compensation
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
- Health & Wellness
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
- Time Off & Family Benefits
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
- Learning and Development
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
- Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
- Trusted by 3,000+ companies worldwide
Company Overview