[Remote] Account Manager, Enterprise Partnerships
Note: The job is a remote job and is open to candidates in USA. Flashfood is on a mission to reduce food waste and provide affordable food access through their innovative app-based marketplace. They are seeking a Senior Account Manager, Enterprise Partnerships to manage and grow relationships with their largest grocery retail partners, focusing on strategic account management and driving measurable growth.
Responsibilities
- Own end-to-end relationships with enterprise grocery partners across the West Coast, from C-suite executives to store operations teams
- Develop and execute strategic account plans aligned with partner goals across sustainability, profitability, and adoption
- Expand existing accounts through new store rollouts, pilots, and increased program adoption
- Lead regular business reviews using clear, data-driven insights and performance narratives
- Conduct store visits and deliver in-person training to improve execution and adoption
- Partner closely with internal teams (Product, Operations, Marketing, Data, Customer Success) to drive partner success and resolve issues
- Identify adoption barriers, training gaps, and performance issues, and lead corrective action plans
- Translate performance data into compelling, partner-facing insights and recommendations
- Represent the voice of the retailer internally to influence roadmap and prioritization decisions
- Support renewals and contract expansions with strong, data-backed business cases
- Represent Flashfood at partner meetings and industry events
- Build internal champions within partner organizations who advocate for Flashfood
- Develop and manage a partner NPS program in collaboration with Product and Marketing to track satisfaction and loyalty
Skills
- 7+ years of experience in enterprise account management or partnerships
- Experience working with large retailers; grocery or retail tech experience strongly preferred
- Strong understanding of retail operations and the intersection of sustainability and profitability
- Excellent communication, presentation, and negotiation skills with senior stakeholders
- Strong analytical skills with the ability to use KPIs to drive decisions
- Passion for sustainability and reducing food waste at scale
- Experience building or managing partner NPS or satisfaction programs
- Familiarity with tools such as Tableau, Google Suite, Confluence, and Asana
Benefits
- Competitive salary, equity, and comprehensive benefits
- 100% remote work with flexibility and trust
- Mission-driven work that reduces food waste and expands access to affordable food
- A fast-growing, collaborative team with big ambitions
- Real opportunities for career growth
Company Overview