[Remote] Technical Account Manager

Note: The job is a remote job and is open to candidates in USA. Transmit Security is a company that provides modern tools for businesses to build secure digital identity journeys. They are seeking a Technical Account Manager to lead strategic accounts in a post-sales technical capacity, ensuring customer success and adoption of their solutions.

Responsibilities

• Ensure our customer’s success and adoption of Transmit Security’s solutions
• Build knowledge of customer’s environments and use cases to become the customer’s champion at Transmit Security
• Understand our customers' business and technical needs, use cases and priorities, and provide technical guidance on how best to leverage Transmit Solutions to achieve our customers’ desired outcomes
• Champion the onboarding experience of new customers and driving time-to-value and ROI for customers by partnering with Product, Research & Development and Professional Services teams to deliver world class product integrations
• Identify and drive resolution of technical roadblocks for customers, helping them realize the value of Transmit products
• Develop a deep technical understanding of Transmit’s products, their features, functions and architect solutions to address customers business and security needs
• Lead the post-sales team working with Product and Research & Development counterparts to shape Transmit products to meet our customers evolving needs
• Help manage and shape customer technical response during incidents, and ensure internal action is being executed urgently
• Present product roadmap and confirm alignment with the customer's business goals and priorities
• Participate in Quarterly Business Reviews with the Customer to highlight progress, opportunities for expansion, address blockers and enhance our partnership
• Act as a trusted technical adviser to the customer to strengthen customer relationships
• Develop and lead in-person, remote and webinar Customer enablement sessions on Transmit Product features and use cases, best practices, and knowledge transfer
• Work with Sales and Field Engineers to develop new opportunities and provide continual and consistent feedback on health and wellbeing of the account
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success

Skills

• Demonstrated technical leadership in B2B SaaS Customer Success, Solution Engineering, Technical Account Management, or services/support positions
• Previous experience leading and building out Technical Account Management, Customer Success, and/or Solution Engineering teams, processes and procedures is a plus, and strongly preferred
• Demonstrated ability to develop and nurture executive level relationships within customer organizations, as well as internal
• A track-record of successfully working with all levels of cross-functional internal teams leading technical projects and resources. This role will require light Project Management skills, demonstrated experience is a plus
• Deep and proven technical knowledge in Risk/Fraud and Identity and Access technologies - SSO, SAML Federated Identity, OAuth, OIDC, RBAC, REST APIs, Certificates and Management (trust chain), Identity Orchestration, WebAuthn (FIDO2 Passkeys)
• Technical awareness of AWS, Azure, GCP cloud architectures and OpenShift and Kubernetes frameworks
• Technical curiosity to learn new bleeding edge technologies and platforms, and apply this knowledge to support customers in their journey with Transmit
• Experience developing, executing and driving adoption of key strategic initiatives across cross-functional teams
• Agility to adapt to quickly changing technical, business and market needs
• Willingness to travel as needed to support customer engagements in EMEA (up to once a month)

Benefits

• Comprehensive benefits package including health, dental, and vision insurance.
• Dynamic and collaborative work environment with a focus on innovation.
• Flexible work arrangements and remote work options.
• Transmit Security offers a competitive benefits package including equity, health coverage, and flexible work arrangements.

Company Overview

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