Remote Customer Service Representative – Florida Department of Commerce Support (Work From Home, Full-Time)

Join arenaflex and Make a Meaningful Impact in Public Service — From Anywhere in the U.S.

Are you a dedicated customer service professional with a passion for helping people navigate important life services? arenaflex is actively hiring Remote Customer Service Representatives to support the Florida Department of Commerce (FL DOC) unemployment program. If you thrive in a structured, fast-paced contact center environment and want to put your communication skills to work on a project that truly matters, this is the opportunity you've been waiting for.

This is more than a typical call center job. As a Remote CSR with arenaflex, you will serve as the first point of contact for claimants seeking assistance with unemployment benefits — guiding them through complex processes, answering critical questions, and ensuring each caller receives respectful, knowledgeable, and compassionate support. Every conversation you handle will directly affect someone's ability to access the benefits they need during a challenging chapter of their life.

arenaflex is a trusted government services partner known for connecting skilled professionals with high-impact public sector programs. We are looking for individuals who are not only technically capable but also genuinely committed to delivering exceptional service. If that sounds like you, keep reading — and get ready to join a team that values excellence, growth, and purpose.

Position Overview

Job Title: Remote Customer Service Representative – Florida Department of Commerce (FL DOC) Support Company: arenaflex Location: 100% Remote – Open to candidates located anywhere in the 50 U.S. states (Puerto Rico excluded) Schedule: Full-Time, Monday through Friday Hours of Operation: Shifts vary between 7:00 AM and 7:00 PM (based on business needs) Hourly Pay: $17.50 per hour Employment Type: Temporary with potential for contract extension

Why This Role Matters

The Florida Department of Commerce manages one of the most utilized unemployment programs in the country. Every day, thousands of claimants rely on knowledgeable representatives to help them understand eligibility requirements, file claims, check application status, and resolve issues. As a CSR with arenaflex, you will be at the heart of that experience — providing the clarity, empathy, and professionalism that callers need during some of the most uncertain moments of their lives.

Your work will directly contribute to program integrity, customer satisfaction, and the smooth operation of services that support Florida's workforce. In short, you'll be doing work that matters, from the comfort of your own home.

Key Responsibilities

As a Remote Customer Service Representative supporting the FL DOC program, you will be expected to handle a variety of tasks with accuracy, efficiency, and empathy. Your primary responsibilities will include:

• Handling Inbound and Outbound Calls: Using standard call-center technology — including telephones, e-mail platforms, and web browsers — you will assist claimants and third-party contacts with inquiries related to the unemployment program.
• Assisting with Online Applications: Walk callers through the process of completing and submitting online unemployment applications, ensuring accuracy and completeness.
• Responding to Written and Telephone Inquiries: Address questions and concerns in a timely manner, consistently meeting or exceeding established service level standards and contractual turnaround times.
• Issue Resolution and Escalation: Identify, document, and report issues using arenaflex's internal online tracking system, escalating complex matters to leadership as appropriate.
• Maintaining Compliance and Confidentiality: Follow all privacy rules, program regulations, and internal policies set forth by the Florida Department of Commerce and arenaflex.
• Adhering to Schedules: Maintain a consistent, full-time presence during assigned shifts, which may vary between 7:00 AM and 7:00 PM based on business needs.
• Participating in Training and Team Activities: Attend all assigned training sessions, team meetings, and reviews of internal and external communications to stay current on program updates and best practices.
• Completing Administrative Duties: Accurately fill out and submit timesheets, complete required training modules, and maintain up-to-date knowledge of program regulations and policies.
• Performing Other Duties as Assigned: Support leadership and cross-functional teams with additional tasks as needed to ensure the success of the program.

Essential Qualifications

To be successful in this role, candidates must meet the following minimum requirements:

• Education: High school diploma or equivalent is required.
• Customer Service Experience: Minimum of one (1) year of customer service or call center experience is required.
• Communication Skills: Must be able to speak, read, and write English clearly, professionally, and fluently.
• Typing Speed: Must be able to type a minimum of 20 words per minute.
• Technical Proficiency: Experience working with a PC and the Windows operating system is required.
• Time Management: Ability to effectively work within established contractual turnaround times and manage multiple tasks simultaneously.
• Interpersonal Skills: Must have excellent interpersonal skills, the ability to work collaboratively as part of a team, and the capacity to demonstrate leadership when needed.
• Reliable Work Schedule: Must be available to work a full-time schedule, Monday through Friday, with flexibility to cover varying shifts between 7:00 AM and 7:00 PM.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge in the selection process:

• Previous experience working with the Florida Department of Commerce — particularly in the Unemployment Insurance (UI) program — is highly preferred.
• Familiarity with state government customer service protocols, eligibility reviews, or administrative staffing is a strong plus.
• Bilingual capabilities (Spanish/English) are a plus, though not required.

Screening Requirements

Please note: As a condition of working on this government project, candidates may be required to undergo a background screening and fingerprinting process. This is standard for roles supporting public sector programs and ensures the integrity and security of the services we provide.

What We Offer: Compensation, Perks, and Benefits

At arenaflex, we believe in compensating our team fairly and supporting their well-being. For this role, you can expect:

• Competitive Hourly Pay: $17.50 per hour, with reliable, weekly paychecks.
• Paid, Comprehensive Training: arenaflex provides paid training to fully prepare you for success in this role — no prior government experience required for motivated learners.
• 100% Remote Work: Enjoy the flexibility of working from home, anywhere in the 50 U.S. states (excluding Puerto Rico). All you need is a reliable internet connection and a quiet, professional workspace.
• Full-Time, Consistent Schedule: Monday through Friday — no nights, no weekends.
• Career Development: Gain valuable experience supporting a high-profile state government program, with opportunities to grow within arenaflex and take on new responsibilities as contracts expand.
• Supportive Team Culture: Join a team that values collaboration, accountability, and a shared commitment to public service.
• Reasonable Accommodations: arenaflex complies with federal and state disability laws and is committed to providing reasonable accommodations throughout the application, interview, and employment process. If you need assistance, our recruiting team is ready to help.
• Equal Opportunity Employer: arenaflex is proud to be an Equal Opportunity Employer. All employment decisions are made based on business needs, job requirements, and individual qualifications — without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, marital status, military service, or any other protected status.

Our Work Environment and Culture

At arenaflex, we pride ourselves on fostering a professional, inclusive, and mission-driven work environment. Even though our team members work remotely, we make intentional efforts to create connection and community. From structured team meetings to ongoing coaching and feedback, you'll never feel like you're working alone.

We know that customer service can be demanding — especially when supporting individuals who may be frustrated, confused, or stressed. That's why we invest in our people through comprehensive training, supportive leadership, and a culture that values empathy, resilience, and continuous improvement. When you succeed, we succeed.

Our team members consistently tell us that one of the most rewarding aspects of working with arenaflex is knowing their work is making a real difference. Whether you're helping someone understand their claim status, walking them through a complex application, or simply being a calm and reassuring voice on the other end of the line — you are helping people move forward.

Career Growth and Learning Opportunities

This temporary position offers more than just a paycheck — it offers a launchpad. Many of our team members use this role as a stepping stone into long-term careers in government services, program administration, claims management, and beyond. As arenaflex continues to grow and take on new public sector projects, high-performing CSRs are often first in line for advancement opportunities, specialized training programs, and leadership tracks.

If you're looking to build a career — not just land a job — this is the place to do it.

How to Apply

Ready to bring your customer service skills to a role where they truly matter? We want to hear from you. Click the link below to submit your application through our candidate portal. Our recruiting team reviews applications on a rolling basis, and qualified candidates will be contacted to move forward in the hiring process.

Please note: To ensure a smooth and timely recruitment process, arenaflex communicates with applicants by text message in addition to email and phone. If you apply for this position, you may receive text notifications regarding your application, the status of this job, or related opportunities. You can opt out of text messages at any time.

Final Thoughts

If you're a motivated, empathetic, and detail-oriented customer service professional looking for a stable, remote opportunity with a company that values your contribution — look no further. arenaflex is ready to invest in you, train you, and set you up for success on a project that directly impacts the lives of Florida residents every single day.

Apply today and take the next step toward a career that combines purpose, flexibility, and professional growth. We can't wait to welcome you to the arenaflex team.