Remote Customer Service Representative – B2B Support, Order Management, CRM & Communication Specialist at arenaflex

About arenaflex

arenaflex is a second‑generation, family‑owned leader in the protective‑gear industry, proudly designing and manufacturing a full line of suspenders, lined and unlined gloves, cut‑resistant, coated, and disposable hand protection. While our products may not always be the flashiest on the market, they embody the core values that drive our business: honesty, hard work, and relentless dedication to quality. Every day, we empower a global network of manufacturers, distributors, and end‑users with reliable, innovative solutions that keep hands safe and workforces productive.

Our culture is built on a “work hard, play hard” philosophy. We challenge ourselves, celebrate wins, and support each other through continuous learning and open‑book management. At arenaflex, you’ll find a collaborative environment where every voice matters, and where you’ll be surrounded by people who are as passionate about service excellence as you are.

Position Overview

The Remote Customer Service Representative is the front line of communication between arenaflex and its B2B customers. You will handle inquiries, resolve issues, and facilitate order transactions across phone, email, and live‑chat channels. This role is essential for maintaining the high‑service standards that our customers expect, while also supporting internal sales teams with accurate order processing and data management.

Key Responsibilities

• Interact with customers via phone, email, and online chat, delivering a courteous, timely, and accurate experience.
• Collect, verify, and enter product orders into the ERP system, ensuring all details are correct and complete.
• Field customer questions and concerns, troubleshoot problems, and coordinate with internal teams to develop effective resolutions.
• Manage the flow of sales orders for internal sales partners, confirming order accuracy and providing status updates.
• Maintain and update customer records in the CRM and other business systems, guaranteeing data integrity.
• Establish and nurture effective working relationships with internal departments, external partners, and individual customers.
• Assist with special projects, process improvements, and ad‑hoc duties as needed to support the Customer Service Manager.
• Continuously learn and adapt to emerging customer service trends, applying feedback to enhance service delivery.

Essential Qualifications

• Associate degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Minimum of 2 years proven B2B customer service experience, preferably in a manufacturing or distribution environment.
• Demonstrated ability to adapt communication style to diverse customer needs and situations.
• Professional, outgoing demeanor with a strong service‑oriented mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new software platforms.
• Excellent written and verbal communication skills, including active listening and meticulous attention to detail.
• Ability to remain calm, composed, and solution‑focused in high‑pressure scenarios.

Preferred Qualifications

• Experience working with CRM platforms (e.g., Zendesk, Salesforce) and ERP or warehouse management systems.
• Familiarity with project‑management tools such as Asana or Trello.
• Previous exposure to order‑entry processes, inventory tracking, and logistics coordination.
• Demonstrated track record of contributing to process improvement initiatives.

Core Skills & Competencies

• Customer‑Centric Communication: Ability to convey complex information clearly, listen actively, and build trust.
• Analytical Problem‑Solving: Quickly diagnose issues, identify root causes, and implement effective solutions.
• Technology Agility: Comfort navigating multiple software systems, databases, and digital communication tools.
• Organizational Excellence: Manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment.
• Team Collaboration: Work seamlessly with sales, logistics, manufacturing, and leadership teams to achieve shared goals.
• Adaptability & Learning Mindset: Stay current on industry trends, product updates, and best practices in customer service.

Benefits & Compensation

• Competitive hourly wage starting at $20.00 per hour, with performance‑based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off (PTO), paid holidays, and flexible scheduling to support work‑life balance.
• Remote‑work allowance, including home office equipment stipend and internet reimbursement.
• Professional development assistance, including access to off‑site training, online courses, and industry certifications.
• Employee discounts on arenaflex products and retailer partnerships.
• Tickets to local sporting events, commuter bus passes, and paid volunteer opportunities.

Career Growth & Development

At arenaflex, your career trajectory is shaped by your ambition and the company’s commitment to internal mobility. Starting as a Customer Service Representative, you can progress to senior support roles, team lead positions, or specialized functions such as training, quality assurance, or sales operations. We encourage continuous learning through quarterly strategic planning sessions, mentorship programs, and a culture that values innovative ideas from every employee.

Work Environment & Culture

This is a fully remote, full‑time position (40 hours per week) with occasional flexibility to accommodate peak periods or team meetings. While the role is primarily office‑based, you will have the freedom to work from any location within the United States, except for the states where we are not authorized to employ (California, Colorado, Washington, New Jersey, and Rhode Island). Our virtual collaboration tools ensure you stay connected with colleagues, leadership, and the broader arenaflex community.

Our office culture emphasizes transparency, respect, and shared success. Every employee participates in quarterly strategic planning, gaining insight into company performance and contributing ideas that shape our future. This open‑book management approach fosters a sense of ownership and aligns personal goals with corporate objectives.

Application Process

If you are excited about delivering exceptional service, thrive in a dynamic remote environment, and want to be part of a company that values integrity and teamwork, we invite you to apply. Submit your resume and a brief cover letter outlining how your experience aligns with the responsibilities and qualifications listed above. Our recruiting team will review applications on a rolling basis and reach out to qualified candidates for a virtual interview.

Join arenaflex Today

Become a vital part of a growing organization that puts people first—both customers and employees. At arenaflex, you’ll not only develop valuable skills in customer service, order management, and CRM technology, but you’ll also contribute to a mission that protects workers worldwide. Take the next step in your career and help us continue to deliver quality, innovation, and outstanding service.

Apply Now – Start Your Journey with arenaflex!