Customer Service Representative – Parking Operations & Facility Mobility Specialist

About arenaflex

At arenaflex, we live by a simple but powerful promise: Making Every Moment Matter for a World on the Go. Our team understands that time is one of the most valuable resources a person has, which is why we are intentional about putting ourselves in the shoes of those we serve every single day. The result is a unique combination of talented people and industry-leading technology that enables arenaflex to prioritize each interaction, recognizing that the time colleagues, clients, and customers invest in us must always matter.

As a recognized leader in mobility, parking management, and customer experience solutions, arenaflex serves thousands of guests, commuters, and travelers across busy urban centers, airports, hospitals, entertainment districts, and commercial hubs. Our reputation is built on dependable service, polished professionalism, and an unwavering commitment to operational excellence. We are currently expanding our frontline team and seeking a dedicated, personable, and tech-savvy individual to join us as a Customer Service Representative – Parking Operations & Facility Mobility Specialist based in the vibrant coastal hub of Fort Lauderdale, Florida.

This is not a desk job hidden behind a wall. This is a role for someone who thrives in a fast-paced, people-centered environment and takes genuine pride in delivering seamless, courteous service to every individual who walks, drives, or rolls through our facilities. If you are energized by helping others, comfortable with technology, and ready to grow your career in a stable, supportive, and forward-thinking organization, arenaflex wants to hear from you.

Position Overview

The Customer Service Representative – Parking Operations & Facility Mobility Specialist is the face and voice of arenaflex at our Fort Lauderdale location. In this hybrid role, you will ensure the highest quality of customer service for every guest while supporting the maintenance team in keeping all common areas near the entrances, exits, and pedestrian pathways clean, welcoming, and safe. You will operate automated revenue control equipment, facilitate the smooth flow of vehicular and pedestrian traffic, and serve as a trusted point of contact for visitors seeking directions, rates, or assistance with their parking experience.

This position offers a competitive hourly wage of $15.15 – $20.55 per hour, depending on experience and shift assignment, along with a robust benefits package, paid training, and genuine opportunities for career advancement within arenaflex's national network.

Key Responsibilities

Customer Experience & Guest Services

• Welcome and assist customers as they arrive at and exit the facility, providing courteous, knowledgeable, and prompt service at all times.
• Help customers efficiently use fully automated revenue control equipment, including pay-on-foot stations, ticket dispensers, and credit card payment terminals.
• Provide clear directions to guests traveling to various destinations throughout the city, serving as a knowledgeable local ambassador for arenaflex.
• Quote accurate parking rates, explain validation programs, and help customers understand promotional offerings.
• Locate vehicles for customers who have forgotten where they parked, using facility maps, license plate recognition tools, and careful communication.
• Resolve customer complaints independently when possible, escalating to a supervisor only when necessary, and always following arenaflex's service recovery standards.
• Answer incoming telephone calls in a prompt, courteous, and professional manner when required.
• Lead and contribute to programs designed to improve client and customer satisfaction, including mystery shopper readiness and post-transaction feedback initiatives.

Cash Handling & Operational Support

• Count the "bank" of revenue at the beginning of each shift to verify the starting total is correct and balanced.
• Make change for customers prior to processing transactions, ensuring accuracy and accountability at all times.
• Monitor parkers in pay-in lanes and intervene as needed to maintain a steady flow of traffic and prevent bottlenecks.
• Operate credit card machines, calculators, and standard or military-time clocks to process transactions accurately.
• Conduct regular garage and facility audits as required by management, documenting findings and reporting any maintenance or safety concerns.

Facility Appearance & Safety

• Maintain cleanliness of the facility by picking up trash in surrounding areas, including entrances, exits, elevator banks, stairwells, and pedestrian walkways.
• Support the maintenance team in keeping all common areas tidy, presentable, and reflective of arenaflex's professional brand standards.
• Remain vigilant about safety hazards, suspicious activity, and maintenance issues, reporting them promptly to the appropriate supervisor.

Professional Standards & Team Collaboration

• Present yourself professionally at all times while on duty, including wearing a clean, complete uniform and maintaining a neat, well-groomed appearance.
• Arrive on time for every scheduled shift, ready to perform duties with energy and focus.
• Complete any additional duties assigned by the supervisor or location manager in a timely and thorough manner.
• Collaborate with fellow team members to create a positive, supportive, and high-performing work environment.

Essential Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High School Diploma or an equivalent combination of experience and education.
• Experience: Prior experience with automated parking access control hardware and software, or a demonstrated high aptitude for technology and a willingness to learn new systems quickly.
• Driver's License: A valid state-issued driver's license with a current address and an acceptable driving record is required.
• Availability: Must be flexible and available to work mornings, afternoons, nights, weekends, and holidays. Special shift requirements may include 2nd shift, 3rd shift, and/or weekend availability depending on the location's operational needs.
• Mathematical Skills: Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, with the ability to make change accurately.
• Language Skills: Ability to read, write, and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
• Reasoning Ability: Ability to apply common-sense understanding to carry out detailed but standard written or oral instructions, and to deal with problems involving a few concrete variables in standardized situations.

Preferred Skills & Competencies

• Prior customer service, hospitality, retail, or public-facing experience.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to use a clock (standard or military time), calculator, and credit card machine to handle transactions efficiently.
• A pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Proactive mindset with strong personal drive and proven customer service skills.
• Willingness to lead by example and take initiative in a team-based environment.
• Sound judgment, accuracy, and the ability to remain calm under pressure.
• Adaptability to changes in the work environment, including the ability to deal with change, delays, or unexpected events gracefully.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate to loud.
• The exposure level in the work environment to vehicle emissions is moderate to high.
• The exposure level in the work environment to extreme hot and cold temperatures is moderate to high.
• The work environment is subject to all weather conditions, including but not limited to precipitation and wind.
• The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision. The role may also involve light to moderate physical activity, including walking long distances throughout the facility and bending or lifting up to 25 pounds on occasion.

Compensation, Perks & Benefits

arenaflex is proud to offer a comprehensive compensation and benefits package designed to support the well-being, financial security, and career growth of every team member.

• Competitive Hourly Pay: $15.15 – $20.55 per hour, with shift differentials and overtime opportunities available.
• Health Benefits: Medical, dental, and vision insurance options for eligible employees.
• Retirement Savings: 401(k) plan with company match opportunities.
• Paid Time Off: Vacation, personal, and holiday pay for eligible team members.
• Paid Training: Thorough onboarding and ongoing professional development at no cost to you.
• Career Advancement: Clear pathways for promotion into supervisory, operations management, and corporate support roles across arenaflex's national footprint.
• Uniforms Provided: Professional uniforms are provided and maintained by the company.
• Employee Assistance Program: Confidential resources for personal, financial, and wellness support.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other classes protected by federal or state law. arenaflex does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Why Join arenaflex?

When you join arenaflex, you become part of a company that genuinely values its people. We believe that exceptional service begins with exceptional employees, and we invest in the tools, training, and culture needed to help you succeed. Whether you are starting your career in customer service, returning to the workforce, or looking for a stable role with a respected industry leader, arenaflex offers the structure, support, and upward mobility to help you achieve your professional goals. Our team members consistently tell us that the best part of working at arenaflex is the people — supportive supervisors, friendly coworkers, and the daily satisfaction of knowing that you made someone's day a little easier.

Apply Today

If you are a motivated, customer-focused individual with a valid driver's license, a flexible schedule, and a passion for helping others, we encourage you to apply for the Customer Service Representative – Parking Operations & Facility Mobility Specialist position at arenaflex in Fort Lauderdale, Florida. Bring your energy, your professionalism, and your commitment to service, and we will provide the rest. Join arenaflex today and start building a rewarding career where every moment — and every customer — truly matters.