Remote Customer Service Representative – National Accounts Support for arenaflex (Memphis, TN – Fully Remote with Future On‑Site Flexibility)

Why Join arenaflex?

arenaflex is a nationally recognized leader in delivering comprehensive service solutions to residential and commercial customers across the United States. With a legacy of more than 30 years, arenaflex combines cutting‑edge technology, a customer‑centric culture, and a commitment to sustainability to protect homes, businesses, and communities. As the company continues to expand its national account portfolio, we are looking for dedicated, detail‑oriented professionals who thrive in a remote environment yet are ready to transition to on‑site collaboration when needed. If you are passionate about turning complex customer inquiries into seamless service experiences, this is your opportunity to grow with a forward‑thinking organization that values your expertise.

Position Overview

As a Remote Customer Service Representative for arenaflex, you will serve as the primary point of contact for our National Account customers. You will ensure contract compliance, coordinate service delivery, and act as a liaison among customers, branch teams, sales representatives, and corporate support functions such as Accounting and Operations. Your role will be pivotal in maintaining high‑quality service standards, resolving escalated issues, and providing training on evolving customer requirements.

Key Responsibilities

• Serve as the central communication hub between National Account customers, branch staff, sales teams, and corporate departments via phone, email, and proprietary web portals.
• Maintain and update ancillary services on both arenaflex and customer websites, including uploading graphs, proposals, and service documentation.
• Open, close, and track work orders through customer web portals, providing real‑time status updates to ensure transparency and timely resolution.
• Receive and process routine telephone and email inquiries related to work orders, billing, and service scheduling for National Account clients.
• Utilize arenaflex’s computerized system to input, monitor, and coordinate work orders, guaranteeing that customers receive consistent, high‑quality service.
• Document all customer interactions, call histories, and service outcomes in the CRM system to maintain an accurate record for future reference.
• Provide on‑the‑job training and mentorship to branch associates and fellow customer service team members on new policies, system updates, and best practices.
• Identify trends in customer feedback, escalating recurring issues to management and recommending process improvements.
• Collaborate with the Customer Account Management team to resolve escalated service concerns, ensuring customer satisfaction and contract adherence.

Essential Qualifications

• High School Diploma or GED; or an equivalent combination of education and experience.
• At least six (6) months of clerical or customer service experience; one to two (1‑2) years of related experience is preferred.
• Demonstrated ability to resolve escalated customer service issues with professionalism and empathy.
• Strong oral and written communication skills, including proficient typing speed and accuracy.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook); intermediate Excel skills are required.
• Experience using customer service portals and CRM platforms; ability to quickly learn arenaflex’s proprietary systems.
• Exceptional organizational skills with a keen eye for detail and the ability to multitask in a fast‑paced environment.
• Self‑motivated, capable of working independently while meeting or exceeding performance goals.
• Team‑oriented mindset with the ability to influence peers and leaders positively.

Preferred Qualifications & Skills

• Prior experience in a national‑account or B2B service environment.
• Conflict resolution training or certification.
• Familiarity with service‑industry terminology and contract compliance standards.
• Advanced problem‑solving abilities, including data analysis and decision‑making under pressure.
• Experience with remote work tools such as video conferencing, collaboration platforms (e.g., Slack, Teams), and virtual ticketing systems.
• Demonstrated adaptability to evolving processes, technology upgrades, and shifting business priorities.

Physical Demands & Working Conditions

While this role is primarily remote, candidates must be prepared for occasional on‑site activities in the Memphis, TN area. Physical requirements include:

• Occasional lifting or moving of objects up to 10 pounds.
• Extended periods of sitting while using a computer, telephone, and other office equipment.
• Repetitive hand and wrist motions associated with typing and data entry.
• Clear visual acuity for detailed screen work and document review.
• Ability to communicate clearly and audibly in a virtual environment.

arenaflex is committed to providing reasonable accommodations for individuals with disabilities to ensure they can perform essential job functions.

Compensation, Perks & Benefits

• Competitive Base Salary commensurate with experience, plus a $1,000 sign‑on bonus for qualified candidates.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off (PTO) and holiday schedule.
• Professional development stipend for certifications, training courses, and industry conferences.
• Flexible remote work arrangement with the possibility of future hybrid collaboration at our Memphis hub.
• Employee assistance program (EAP) offering counseling, financial guidance, and wellness resources.
• Recognition programs that celebrate outstanding customer service achievements.

Career Growth & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a Remote Customer Service Representative, you will have clear pathways to advance into senior support roles, team lead positions, or specialized account management tracks. Our internal learning portal provides access to:

• Customer experience excellence workshops.
• Advanced CRM and data analytics training.
• Leadership development modules for aspiring managers.
• Cross‑functional exposure to sales, operations, and finance teams.

High performers are regularly considered for promotions, salary increases, and opportunities to lead strategic initiatives that shape arenaflex’s national service strategy.

Work Environment & Culture at arenaflex

At arenaflex, we foster a collaborative, inclusive, and innovative culture. Our remote workforce enjoys:

• A supportive leadership team that encourages open communication and idea sharing.
• Regular virtual town halls, team‑building events, and mentorship programs.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Access to the latest technology tools that enable seamless remote collaboration.
• An emphasis on work‑life balance, with flexible scheduling to accommodate personal commitments.

How to Apply

If you are ready to bring your customer‑service expertise to a dynamic, growth‑focused organization, we want to hear from you. Click the link below to submit your application, upload your resume, and tell us why you would be a perfect fit for arenaflex’s Remote Customer Service team.

Apply Now – Join arenaflex Today!

Take the Next Step in Your Career with arenaflex

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates from all backgrounds are encouraged to apply. Join us, and help shape the future of national‑account service excellence while advancing your own professional journey.