District Manager - Home Delivery
Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
As a District Manager for AIT Worldwide Logistics in our home delivery vertical, you will be responsible for overseeing the efficient and effective operation of multiple Agents and Independent Contractors within a designated geographic district. You will be accountable for ensuring seamless delivery operations, partnering together with operational personnel to achieve goals, securing, and managing high performing resources, and achieving key performance metrics. Your leadership and strategic decision-making skills will be crucial in driving operational excellence, customer satisfaction, and profitable growth.
Responsibilities
Oversee the efficiencies of transporting materials and products to destination including Identifying and selecting most appropriate and cost-effective transportation within the district. Monitor and analyze KPIs to evaluate operational performance and identify areas of improvement. Evaluation of district needs and procurement of resources to ensure adequate service coverage and performance. Set performance objectives for our agents/contractors, conduct regular evaluations, and provide feedback to ensure continuous improvement. Build and maintain strong relationships with key customers, understanding their service requirements and ensuring their satisfaction. Collaborate with cross-functional teams, including operations, customer service and sales, to enhance the overall customer experience. Manage the district budget, ensuring efficient resource allocation and cost control 5% Analyze current transportation operations practices to determine process and cost improvement opportunities. Foster positive work environment that promotes teamwork, collaboration and promotes the company’s core values. Performs other duties as assigned. Complies with all policies and standards. The wage range for this position is $101,930.00-$216,790.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience
Qualifications
Education Qualifications · Bachelor's Degree in business administration, logistics, or a related field (or equivalent experience) Required Experience Qualifications · 5-7 years experience in logistics or service industry, preferably in a home delivery or last-mile delivery environment. Skills and Abilities · Proven record of remote workforce management as well as proven success working remotely[AAN5]. · Strong leadership and people management skills, with the ability to provide positive results. · Excellent analytical and problem-solving abilities, with a focus on operational efficiency and continuous improvement. · Sound knowledge of logistics processes, routing, and final mile services. · Strong customer service orientation and a commitment to delivering an exceptional customer experience. · Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate with internal and external stakeholders. · Proficiency in using technology and data analysis tools to drive decision-making. · Ability to work in a fast-paced, dynamic environment and adapt to changing business needs. · Flexibility to travel within the designated district as required. · General Computer Skills Licenses and Certifications• IATA certification; DG certification (Preferred)
- Forklift certification (Preferred)
What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218. Apply To This Job