[Remote] Hardware Operations Technical Program Manager

Note: The job is a remote job and is open to candidates in USA. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a Hardware Operations Technical Program Manager to drive execution across the lifecycle of AI infrastructure hardware programs, focusing on cross-functional program execution and operational readiness.

Responsibilities

• Drive end-to-end Hardware Operations readiness programs across AI infrastructure systems, including servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure
• Develop and operationalize scalable hardware operations processes, workflows, and support models spanning deployment, repair operations, diagnostics, break/fix, escalation management, and sustaining operations
• Lead cross-functional execution of Hardware Operations readiness initiatives, ensuring operational capabilities, tooling, documentation, staffing models, and workflows are established prior to production deployment and operational handoff
• Partner across Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones
• Develop operational scorecards, reporting frameworks, and metric algorithms to measure hardware operational health, repair performance, deployment quality, readiness status, and execution efficiency
• Identify operational, technical, supplier, tooling, and process risks early; drive mitigation plans, cross-functional alignment, and executive-level communication
• Lead cross-functional issue resolution efforts during hardware deployment, validation, operational ramp, and sustaining operations, ensuring rapid containment, corrective action development, and long-term process improvement
• Create and mature operational governance models, including standardized readiness reviews, action tracking, escalation management, performance reviews, and operational business rhythms
• Ensure operational knowledge sharing and alignment across internal teams, external suppliers, and infrastructure partners to improve execution consistency, issue resolution efficiency, and operational maturity

Skills

• 7+ years of experience in technical program management, hardware operations, manufacturing operations, infrastructure deployment, or related technical execution roles
• Experience supporting hardware systems at scale, ideally including servers, racks, networking hardware, data center infrastructure, or high-performance compute environments
• Strong understanding of hardware development and deployment lifecycle, including NPI, qualification, manufacturing ramp, logistics, installation, validation, and operational support
• Demonstrated ability to manage complex cross-functional schedules, dependencies, risks, and executive communications
• Strong technical fluency across hardware systems, rack integration, manufacturing readiness, and infrastructure deployment
• Proven ability to operate in ambiguous environments and create scalable execution mechanisms
• Excellent written and verbal communication skills, with the ability to influence technical and non-technical stakeholders
• Bachelor's degree in engineering, computer science, operations, supply chain, or equivalent practical experience
• Experience with GPU, accelerator, server, rack, or cluster-scale infrastructure programs
• Background in hardware operations, manufacturing program management, supply chain operations, data center deployment, or technical infrastructure TPM
• Familiarity with rack integration, power/cooling constraints, cabling, networking, serviceability, and deployment readiness
• Experience building operating rhythms, readiness reviews, risk registers, launch dashboards, or executive program reviews
• Experience scaling programs from prototype/NPI into repeatable production deployment

Benefits

• Offers Equity
• Hybrid workplace

Company Overview

Company H1B Sponsorship