[Remote] Fraud Strategy Consultant, Investor Platform
Note: The job is a remote job and is open to candidates in USA. Groundfloor Finance is seeking an experienced Fraud Strategy Consultant to enhance their fraud prevention capabilities across their investment platform. The role involves assessing current fraud controls, optimizing technology and processes, and implementing scalable solutions to protect both investors and the business. The consultant will collaborate with various teams to strengthen fraud controls while maintaining customer experience and operational efficiency.
Responsibilities
- Conduct a comprehensive assessment of Groundfloor's current fraud controls, workflows, technologies, governance, and customer experience
- Challenge existing fraud processes and identify opportunities to improve effectiveness, efficiency, scalability, and customer outcomes
- Develop a prioritized roadmap for fraud strategy enhancements and partner with stakeholders to execute against that roadmap
- Evaluate fraud risks across the customer lifecycle, including onboarding, account maintenance, funding activity, withdrawals, and account access
- Evaluate and optimize Groundfloor's fraud technology stack, including SEON and related fraud prevention tools
- Design and implement enhanced fraud detection rules, workflows, risk scoring methodologies, and monitoring strategies
- Partner with Product and Engineering teams to improve automation, decisioning, alerting, and fraud prevention controls
- Ensure fraud technologies are fully leveraged and aligned with business objectives
- Review and redesign fraud investigation, escalation, and resolution processes
- Develop best practice procedures for handling account takeovers, identity fraud, suspicious transactions, and other fraud events
- Partner with Operations teams to improve customer communications, documentation requirements, escalation paths, and case management practices
- Identify opportunities to reduce customer friction while maintaining strong fraud controls
- Analyze fraud performance data and develop actionable recommendations to improve fraud prevention effectiveness
- Establish KPIs, dashboards, reporting frameworks, and success metrics for fraud operations and fraud strategy performance
- Identify emerging fraud threats, attack vectors, operational vulnerabilities, and industry trends
- Support fraud loss reduction efforts through data driven analysis and strategy refinement
- Partner with Operations, Product, Engineering, Compliance, Risk, Marketing, and Investments teams to implement fraud improvements
- Communicate fraud risks, findings, and recommendations to stakeholders at all levels of the organization
- Document fraud processes, controls, workflows, and operating procedures
- Develop training materials and transfer knowledge to internal teams to ensure long term sustainability following the conclusion of the engagement
- Support audits, governance reviews, and control assessments related to fraud management
Skills
- 5+ years of fraud strategy, fraud risk, fraud operations leadership, or fraud program management experience within fintech, banking, brokerage, lending, wealth management, payments, or other regulated financial services environments
- Demonstrated success building, redesigning, or optimizing fraud programs, controls, and operational processes
- Deep expertise in identity fraud, synthetic identity fraud, account takeover, transaction fraud, money movement fraud, and fraud risk management
- Strong understanding of fraud detection systems, decision engines, rule management platforms, analytics tools, and fraud prevention technologies such as SEON
- Experience using data analytics to identify fraud trends, improve controls, reduce losses, and drive measurable business outcomes
- Knowledge of financial crimes regulations, AML requirements, and fraud governance best practices
- Exceptional communication, stakeholder management, documentation, and change management skills with the ability to influence technical and non technical teams
- Ability to independently manage multiple initiatives and drive execution from assessment through implementation
- Experience supporting investment platforms, brokerage firms, wealth management organizations, alternative investments, or similar financial services businesses
- Experience developing fraud playbooks, operational procedures, training materials, and sustainable processes that can be maintained by internal teams
Company Overview