[Remote] Data Analyst, IT Service Center

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Data Analyst for their IT Service Center. This role focuses on delivering insights that enhance performance and customer experience through advanced analytics, reporting, and collaboration with various teams.

Responsibilities

• Applies advanced analytical methods to solve complex operational problems
• Translates ambiguous questions into structured analytical approaches
• Identifies trends, relationships, and root causes within large datasets
• Demonstrates expert-level ability in SQL, Tableau, Hive, and Alteryx
• Builds efficient, scalable data models and workflows
• Troubleshoots data quality issues and implements sustainable fixes
• Understands call center operations, drivers, and performance levers
• Connects analytics to business outcomes, operational strategies, and customer experience
• Anticipates emerging risks and opportunities based on data
• Communicates complex insights clearly to non-technical audiences
• Crafts compelling visualizations and narratives that influence decisions
• Adapts communication style for executives, managers, and frontline leaders
• Builds strong relationships with Operations, WFM, Technology, and project teams
• Works collaboratively to define requirements, deliver insights, and support initiatives
• Encourages open dialogue and proactively shares information
• Develops creative, data-driven solutions that address operational pain points
• Tests new approaches and tools to improve efficiency and accuracy
• Challenges current processes and identifies opportunities for optimization
• Manages multiple priorities independently with strong attention to detail
• Delivers high-quality work with minimal supervision
• Follows through on commitments and ensures deadlines are met
• May supports junior analysts in developing technical and analytical skills
• Provides guidance, feedback, and best practices across the team
• Contributes to a culture of learning and continuous improvement

Skills

• Ability to build and optimize data workflows and pipelines to improve data accessibility and quality
• Capability to do storytelling, visualization, and business-friendly communication
• Bachelor's degree in related field, or equivalent work experience, preferred
• 4-8 years of experience, preferred
• Preferred expertise in: SQL (complex queries, joins, CTEs, window functions)
• Hive and Hadoop‑based environments
• Tableau dashboards, data modeling, and user experience design
• Alteryx workflows, data blending, and automation
• Strong knowledge of call center operations, metrics, forecasting, and telephony platforms (e.g. Genesys, Verint), preferred
• Excellent communication skills to translate technical findings into actionable business insights, preferred
• Ability to perform in‑depth analysis on call center metrics (AHT, service levels, occupancy, shrinkage, adherence, call routing, customer behavior) to identify trends and opportunities, preferred

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Company Overview

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